Tag Archives: email

Getting Gmail under control: an email intervention

2911924363_e9cd37dbd8_mIt is frustrating that my personal email inbox is so out of control! It wasn’t like this in the beginning of 2013, when I had only a handful of unread messages. But by last week, I counted more than 2,000 unread messages in my inbox. While I could have just taken the “nuclear” route and deleted everything in sight, I decided on an alternative, yet still aggressive, approach to get my inbox under control.

I tackled this project in phases. I assumed that the clutter was primarily driven by the influx of commercial email: I subscribe to a variety of daily deal and technology alerts, weekly industry updates, and other monthly email newsletters. So I started with an inbox review to determine who’s the real culprit behind the clutter.

Phase 1: The inbox analysis.
I’ve been using Gmail for 9 years and while it is overall robust, Gmail does not possess some basic functionality like sorting by sender. Thankfully I found an online tool from MIT Media Lab called Immersion that visualizes your email metadata (aka, the to/cc/bcc/from information) over time. The app generated the following graph:

Each circle in the graph above represents a sender. And the line between each circle represents senders that were frequently copied on the same email.

A quick look at this graph revealed that the majority of emails were either from my wife (she’s the red circle at the center of the image above) or the people in my sons’ cub scout pack. Since both were important messages, I realized that I’d have to adjust my purge strategy by introducing a selective automation step.

Phase 2: Inbox automation.
My goal for inbox automation step was to presort and reroute emails as they hit my inbox. To accomplish this, I took advantage of the basic email management concept behind Gmail:

An incoming email message appears in the inbox by default because it is automatically tagged with the Inbox label. This label remains associated with the message until the message is archived, regardless of whether is is read (or not).

This meant that if I wanted to keep non-critical unread emails out of my inbox, I would have to strip the Inbox label and replace it with an alternate one. So to reroute emails, I created a few basic labels:

tags-list

The Bills/Buy label was created for any paperless bills (that needed to be paid) and any items that I emailed myself that I wanted to buy. The Orders/Subscriptions label was created for any confirmation or shipping notices for online order, or online services that I signed up for. The Cub Scouts label was created for scout-related emails. And finally, the Research label was created for any alerts/newsletters that I received on a regular basis.

The second step was to create “filters” that apply the right label to each incoming emails. Here’s a filter for my daily emails on ad agencies:

gmail-filter-example

The filter both removes the Inbox label from the email and applies the Research/Agency label to the message. NOTE: Even though the Inbox label is stripped, the message remains unread!

While most emails were sorted by the sender, emails for items that I wanted to buy were not easily identifiable. So I decided to tackle that issue by taking advantage of the disposable email address trick in Gmail. This trick allows me to append a plus (“+”) sign and any combination of words or numbers to my current username. I added the word “+buyit” to my Gmail address (aka, [email protected]) and then created a filter based on this address to reroute these emails to my Bills/Buy list.

Phase 3: The big purge.
Next, I went through my entire inbox and selectively deleted any unread messages that were more than 30 days old. When I came across a message that I knew I received on a regular basis, I would stop and perform an advanced search using the “from:” operator and the sender’s name. This allowed me to find all emails from a particular sender and delete them in one swift swoop.

Within a few hours, I knocked my 2,000+ unread email count down to 4 unread emails.

Phase 4 (BONUS): Unsubscribe!
As I previously mentioned, I subscribed to a variety of email lists and some were no longer relevant. As I purged emails from my inbox, I went back to and also unsubscribed from those messages that were basically junk mail. For a few that were the email simply recapped the new articles on the website, I opted for the RSS feed. That way, I could catch up on these when/if I had time.

Conclusion
Since implementing these steps, I have been able to keep my inbox down to 2 unread messages. And I resolve to adjust these in order to keep my inbox under control throughout 2014. I’ll keep you posted on my success.

How are you keeping your inbox under control? Please use the comments below to share your thoughts.

PHOTO BY Domenico / Kiuz

Email analytics and Gmail image caching: the 5 things you need to know

Gmail EmailGoogle stirred up a hornet’s nest recently when it announced that Gmail now cached images within emails. While image caching improves the user experience, the email marketing community scrambled to understand how caching impacts image downloads, which serve as the mechanism for tracking email open activity. After reviewing the responses from several notable email service providers, including Campaign Monitor, Constant Contact, ExactTarget, MailChimp, and Responsys, it appears that the overall change is positive for email marketers.

Here are the 5 things that you need to know:
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Netflix: a surprising example of lazy marketing

Netflix LogoThere’s really nothing more irritating than lazy marketing. It’s when a marketer expects you to just hand over your money to them. The marketer is behaving lazily — they don’t invest their time researching and developing a compelling offer that drives consumers to purchase the product/service.

So imagine my frustration when a lazy marketing email arrived in my inbox from Netflix, a company that I’m a big fan of and I’ve written about in the past. It was a win-back offer asking me to renew my recently cancelled subscription. I had closed my account when Netflix announced that their 1-DVD rental/unlimited streaming service was increasing from about $10 to $16 per month earlier this year. Actually, I considered subscribing only to their streaming service but felt that the value wasn’t there at the $7.99 per month price point. While I am a believer that streaming media is the wave of the future, I felt that the Netflix library (or anyone else’s these days) is a bit anemic. So shortly after shutting it down, the win-back emails started rolling in and while I ignored the first one or two, I started to notice a surprising pattern.

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